Privacy Policy

1. Information we collect

We collect information in the following ways:

Information you provide directly

• Name, email address, phone number, and job title when you fill out a contact or inquiry form
• Company name and billing information when you enter into a service agreement with us
• Communications you send to us by email, phone, or through our website

Information collected automatically

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on pages, referring URLs, and clickstream data
• Cookie and session identifiers (see Section 4)

Information from third parties

• Business contact information from data enrichment providers for sales and marketing purposes
• Analytics data from platforms such as Google Analytics

2. How we use your information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Send transactional communications such as confirmations, invoices, and support replies
• Send marketing communications about our products, services, and events (you may opt out at any time)
• Improve and personalize your experience on our website
• Analyze usage trends to enhance our website and service offerings
• Comply with legal obligations and enforce our agreements
• Protect against fraud, security threats, and unauthorized access

We rely on the following legal bases for processing your data: performance of a contract, compliance with legal obligations, our legitimate business interests, and — where required — your consent.

3. How we share your information

Burrow Solutions does not sell your personal information. We may share it with:

• Service providers — trusted vendors who help us operate our website and deliver our services (e.g., hosting, CRM, email delivery, analytics). These parties are contractually obligated to protect your data.
• Business partners — when required to deliver a jointly provided service, with your knowledge.
• Legal and regulatory authorities — when required by law, court order, or to protect the rights and safety of Burrow Solutions or others.
• Successors in interest — in connection with a merger, acquisition, or sale of assets, in which case we will notify you before your data is transferred and becomes subject to a different privacy policy.

4. Cookies and tracking technologies

Our website uses cookies and similar technologies to enhance functionality and analyze usage. We use:

• Strictly necessary cookies — required for the website to function and cannot be disabled
• Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing cookies — used to deliver relevant advertising and track campaign performance

You can manage your cookie preferences through your browser settings or by using our cookie consent banner when you first visit the site. Note that disabling certain cookies may affect your experience on our website.

5. Data retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business records, and comply with legal obligations. When data is no longer needed, we securely delete or anonymize it.

Specifically, contact form inquiries are retained for up to 3 years; customer account records are kept for 7 years following the end of a business relationship to satisfy financial and legal requirements.

6. Your rights and choices

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Deletion — request that we delete your personal data, subject to certain legal exceptions
• Restriction — request that we limit the processing of your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on our legitimate interests or for direct marketing
• Withdraw consent — where processing is based on your consent, withdraw it at any time

To exercise any of these rights, please contact us using the details in Section 11. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

7. Data security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS/HTTPS), access controls, and regular security assessments.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach affecting your rights and freedoms, we will notify you as required by applicable law.

8. Children's privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

9. Third-party links

Our website may contain links to third-party websites. This privacy policy applies only to burrowsolutions.com. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website.

Your continued use of our website following any changes constitutes your acceptance of the revised policy.

11. Contact us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: